How many chats can one agent handle at once?

On WhatsApp, 2–3 chats at a time is common, because customers take time to reply.

The share of an agent's shift spent actually chatting. 70–85% leaves room for breaks and follow-ups.

How does a chatbot reduce agents?

A chatbot answers common questions like prices and order status, so agents only handle chats that need a person.

Yes. WATick's shared inbox can auto-assign chats to your team and hand over from the bot to an agent.

Find how many chat agents you need for your daily WhatsApp chats – and how much a chatbot can save.

Chats per day

Avg. minutes per chat

Working hours per agent

Chats at the same time

Agent busy time (%)

Chats handled by bot (%)

Busy time leaves room for breaks and gaps between chats. 70–85% is typical.

Team you need

Agents needed per shift

Add chats per day and average minutes per chat.

Set working hours, parallel chats and busy time.

Get agents needed with and without a chatbot.

WATick gives you bulk campaigns, chatbot, team inbox and more on the official WhatsApp Business API. Try free for 3 days.